Refund & Cancellation Policy
Last updated: 18 July 2026
This policy explains how cancellations and refunds work for TradeFlow subscriptions and for Waterproofing Master Guide and Tiling Complete purchases.
1. TradeFlow Subscription
- Free trial — new subscribers can try TradeFlow free for the period stated at signup, with no credit card required unless otherwise noted.
- Cancellation — you can cancel at any time from your account settings. Cancelling stops future billing but does not automatically refund the current billing period.
- Refunds — because TradeFlow is a digital service delivered immediately on payment, subscription fees already charged are generally non-refundable, except where required by law or at our discretion in cases of a billing error or service fault.
2. Waterproofing Master Guide and Tiling Complete
- Purchases made through the Microsoft Store or Google Play are subject to that store’s own refund policy — please contact Microsoft or Google support directly for refund requests on app store purchases.
- Purchases made via direct download are eligible for a refund within 14 days of purchase if the app has not been substantially used, at our discretion.
3. Billing Errors
If you believe you have been charged in error, contact us at service@wiesnerenterprisesnz.com within 30 days of the charge and we will investigate promptly.
4. Contact Us
Wiesner Enterprises NZ
Auckland, New Zealand
Email: service@wiesnerenterprisesnz.com